Hertz Ryanair partnership car rental booking portal for Europe
About the project
Hertz were Ryanair’s preferred car rental partner throughout Europe up until Summer 2015. Hertz had a designated booking system for Ryanair customers which was linked directly from the Ryanair site and which communicated via XML with the Hertz API. I worked on this car rental booking system for several years, going through many iterations of the UI.
I was responsible for user interface design with a focus on usability, and I wore many hats during my time working on the system. When the partnership ended, the system was coming to the end of a ground-up redesign of UI and user process flows following user research and prototyping of new interaction design. I worked alongside our in-house development team and with a large team in Hertz comprised of business analysts, project managers, developers, marketing team and more, as well as stakeholders from Hertz and Ryanair. Once the design phase was signed off for each feature or design, my role would switch to front-end development to build out the interfaces and work with the .NET developers to bring them to life in the system.